Leadership and Management Seminars

 

The Emotional Side of Customer Service

When customers are emotionally committed to the restaurant staff, an emotional bond forms around the section of the customers brain called the Cingulate Gyrus and the Amygdala ... and the staff has now taken steps to improve the Cafeteria's "Circle of Influence". To make customers in any business truly feel special it is imperative that staff be trained in techniques that make anyone walking through their door truly feel as if they were “family”.  Learn the secrets of successful businesses that have learned how to turn customers into friends. Friends who keep their cash register ringing. 

 

How to Find and Hire Star Performers

It’s common knowledge that if you hire good employees they will decrease your stress, improve your profit margin and reduce your turnover rate. But how do you find and hire these quality professionals? Learn the secrets that headhunters don’t want you to know and discover how to magnetically attract the prime personalities in your industry while learning how to screen for honesty, integrity and character. 

 

Reducing Employee Turnover/Turnovers Belong in the Kitchen and the Football Field … Not in the Office

Turn your work place into a stress free environment where creativity, harmony and cooperation prevail. Make your business the second happiest place on earth

 

Employees do not job hop seeking greater wealth. Treat an employee with respect and place them in positions in which they can improve their self-esteem and you could very well have an employee for the rest of their working life. This seminar will not only have you laughing and learning about how to improve employee morale but you will also learn behavior modification techniques to instantly have employees picking up after themselves, answering the phone with a positive attitude and interacting positively with residents and fellow staff. 

 

Getting the Most Out Of Your Employees While Making Sure Your Employees Get the Most Out of Their Job

To get the most out of your employees you have to convince them that you care about them and have their best interest at heart. By having employees play a greater role in their job description and having them realize that salary is just one small perk of the many benefits they can derive from their job, employees will have that sense of ownership that is imperative to any successful operation.  In addition to including information on learning how to de-clutter your desk, improve time management skills and memory techniques, this course also includes information on thetherapeutic benefits of humor and how humor can improve productivity, creativity and promote civility in the workplace.

 

Changing Behavior in the Work Place/How to Get Your Employees to Develop an Entrepreneurial Spirit and Attitude

In order to teach dolphins to jump 15-20 feet out of the water, trainers do not yell at the dolphins to jump and then punish them when they do not cooperate. Trainers will push a bar under the rope and every time the dolphin swims over the bar they are rewarded. The trainer keeps raising the bar until the dolphin is jumping 20 feet out of the water. This topic teaches how positive reinforcement is more effective at changing behavior in the workplace than through intimidation and negative reinforcement.

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Ethics, Accountability and the Brain

Discover the Inner Workings of the Brain in Someone Who is Not Accountable and How to Detect When They Are Lying

Were you ever curious to know what goes inside the head of someone who is not accountable? Just like everything else in life, it is much easier to fix a problem if you know what is causing that problem. This program will explore the inner reaches of the brain as we discover why normally honest, hard working people who start out wanting to do the right thing never seem to accomplish what they have set out to do. We will also learn how to redirect them toward success and accountability. 

In addition to understanding what goes on inside the brain of someone who never seems accountable we will also learn how to read the signs of someone who is lying.

We conclude this program by discovering how how to decrease stress and increase focus for improved productivity throughout the day.

 

How to get 25 Hours out of a 24 Hour Day

Having the Time of Your Life

Isn't it amazing how the math never works out? If you sleep eight hours and work eight hours doesn't it seem that there should be eight more hours left for you? What happens to a third of the day? Where is the time for you? Well if you ever wanted to make 25 hours out of a 24 hour day, you definitely want to make time for this program. By improving efficiency and effectiveness and by learning time management, behavior modification and memory techniques you will find that extra hour you have been searching. 

                   

Behavior Modification ... The Science Behind Motivation

Sure this very funny and uplifting motivational program is packed with information on setting goals and lighting a fire under your passions, but after learning the secrets behind these powerful behavior modification techniques you'll learn how to effortlessly be driven toward your dreams. You should only choose this program if you want to laugh and learn about improving your career, finances, relationships with fellow employees and family members and are interested in developing consistent exercise and nutrition habits.

 

Critical Decision Making, Team Work and Leadership

Improving Productivity with Three Quick Steps to Creative Problem Solving

From Conflict to Cooperation ...How to Mediate a Dispute

What do heads of companies, comedy writers, advertising executives, school nutrition professionals and parents have in common? Creative problem solving! When used correctly the same techniques used to run a company, improve sales, write a joke, launch an ad campaign and raise a family are very similar. In addition to learning these three techniques that will give you the ability to invent solutions to personal and corporate problems, you will also learn the techniques of parallel thinking. With parallel thinking you will no longer have to argue in the board room or the family room. Parallel thinking will lead you to solving problems together and uniting to arrive at mutually beneficial solutions.

 

Getting Along With Difficult People

There are two types of difficult people we periodically encounter. There is the perpetually difficult person and the situationally difficult person. The perpetually difficult person seems to have adjusted to a life of misery and is not shy about sharing their portion of gloom with the rest of the world. The situationally difficult person cannot wait to get back to a life of contentment … as soon as you right their perceived wrong. Understanding that both your perpetually and situationally difficult nemesis are thinking with the emotional section of the brain called the amygdala will help you win them over … so no matter what the cause of angst and belligerence, victory and understanding will be shared by all. This portion of the seminar will not only explain the physiological makeup of difficult people, but will also describe specific steps to actually change the biochemistry of your object of frustration.

 

Marketing Through your Employees

Your most effective form of advertising is already bought and paid for. Learn how employees can market your physicians in and out of the office. Discover how you can turn unfortunate events into opportunities to shine.

 

Stop Bullying Now

Just as you cannot solve a problem until you know what is causing that problem, you cannot stop horizontal bullying until you know what is going on inside the brain of a bully. This program will explore what motivates a bully to act out on fellow fellow employees and will demonstrate simple but powerful behavior modification techniques to go inside the brain of the bully and change their behavior. As a bonus you will also discover creativity techniques to give you the tools necessary to getting along with difficult people and to solve not only work place bullying but many dilemmas in your community. 

 

Getting Along with Difficult People while Learning how to Make Friends with Stress                      Overcoming Aggression at Work

In order to get along with difficult people we must learn how to center ourselves and stay in a positive emotional frame. Within one hour you will learn how  your children’s and your own emotions interfere with critical thinking and how to harness the power of the Pre-frontal cortex for intelligent and creative problem solving. You will also discover how to teach them to disarm confrontational behavior and how to turn potential adversaries into respectful partners working toward a common goal. Topping off this seminar will be information on the power of humor and its role in diffusing difficult situations and turning frustrating experiences into humorous dramatization.

 

Decision Making, Team Building and Leadership  

Improving Productivity with Three Quick Steps to Creative Problem Solving in Long Term Care

From Conflict to Cooperation ...How to Mediate a Dispute

What do heads of companies, comedy writers, advertising executives, school nutrition professionals and parents have in common? Creative problem solving! When used correctly the same techniques used to run a company, improve sales, write a joke, launch an ad campaign, get along with others and raise a family are very similar. In addition to learning these three techniques that will give you the ability to invent solutions to personal and corporate problems, you will also learn the techniques of parallel thinking. With parallel thinking you will no longer have to argue in the board room or the family room. Parallel thinking will lead you to solving problems together and uniting to arrive at mutually beneficial solutions.

 

What's on and in Your Mind? Explore the Anatomy and Pharmacology of the Brain and it's Influence on Behavior. Discover how to Achieve Success in Life and at Work 

Did you ever wonder why some people are more empathetic than others? Did you ever ponder how some people are easy to get along with while others become riled very easily? This one hour program will delve into the mysteries of the brain. Understand how employees develop negative patterns and how you can instantly change brain patterns and behavior that will not only motivate but promote powerful strategies for success in the workplace. Understand how addictions can sneak up on us and control our behavior, discover how memories are stored and retrieved more easily when you are emotionally interested in a subject. Understand how some people have to have things go exactly their way or they become frustrated. You will even explore what happens to our brains when we are sleeping. The brain! It's something to think about.

 

Diversity ... Don't Deny Our Differences. Discover and Enjoy What Makes Us Unique 

We are all the same and do you know what? We are also different. There is nothing wrong with that. The only reason we become sensitive to this issue is because we are frightened to talk about our differences and don't even know how to start a conversation on what makes us unique. Learn how to bring down the barriers and discuss our knee jerk reactions to one another. We will also journey into the brain to see what brain structures are activated when our thought processes begin to stray into areas that make us uncomfortable.

 

Leadership Boot Camp

George Washington had it and so did George S. Patton. Besides sharing the same name, what these two accomplished Generals had in common was excellent leadership skills. But what makes some people leaders and others followers? Energy, enthusiasm and organized thought!  How many times have you seen a sleepy, fatigued and scattered leader?

 

Learn how to get a good night’s sleep so you can tackle your daily duties with enthusiasm. Develop powerful time management techniques and sharpen your memory. Discover how our sometimes irrational brains work and learn how to modify behavior at work and at home. Discover these leadership skills and more while picking up techniques to organize your own thoughts and those of your family, friends and co-workers.

 

Taking Care of Yourself so You can Take Care of Business

Taking care of yourself means more than setting sail on your annual cruise or lying down to a weekly back massage. In order to truly take care of yourself you have to start with the basics. If you can’t control stress, enjoy a good night's sleep, and if you are suffering from back pain, then it doesn’t matter where you  go or how many times someone releases the tension between your shoulder blades. If you are rushing around and stuck with the same pile of papers on your desk that is stealing your precious time, if you walk in the supermarket attempting to buy shaving cream and absent-mindedly walk out with whipped cream, then it doesn’t matter how many glasses of wine and double lattes you down as you aspire to achieve daily bliss. To truly take care of yourself you may want to pamper yourself with the following:

 

  Discover 5 stress reduction techniques that will give School Nutrition Professionals control over their emotions

• Learn five sleep techniques that will have Dietitians nodding off as soon as their heads' hits the pillow

•  Remember important information with these easy to learn memory techniques

• Learn how humor can reduce stress and increase creativity, productivity, memory and reduce    the incidence of  

       disease

• Prevent/treat low back pain with these seven flexibility and strength training exercises

• Take control back in the life of care givers with this program on time management   

                           

Mind Games

How to Develop a Powerful Memory you'll Never Forget

Wake Up to a Powerful Memory 

You can wake up to a powerful memory once you discover the relationship between sleep, stress, cortisol and your ability to store and access information. In addition to learning how to improve sleep habits, decrease stress and increase focus, this seminar also includes the four basic principles for improving memory as well as tips for overcoming absent-mindedness. As a bonus we will also reveal how humor techniques can improve memory retention.

 

Discover the Relationship Between Sleep, Stress, Humor and Hypertension

Getting a good night sleep, reducing stress levels and learning how to laugh at life's frustrations may be just as important as exercise and nutrition in lowering blood pressure. Lack of sleep and high stress levels increase Cortisol, which not only boosts abdominal fat and exacerbates cellular inflammation but also increases blood pressure. Learn about the physiology and biochemistry of sleep, stress and fat metabolism and how you can use stress reduction techniques, sleep techniques, exercise, nutrition tips and humor to help control hypertension.

 

How Stress, Humor and Therapeutic Exercise can Interfere with the Pain Response

 

Injury Prevention to Reduce Those Expensive Disability Claims

Learn how therapeutic exercise and proper ergonomic movement can reduce those pesky and expensive disability claims. This topic also includesstress reduction and sleep techniques which will help reduce the risk of injury on the job.

 

Therapeutic Exercise to the Rescue

What do fibromyalgia, low back pain, tight hamstrings, arthritis and metabolic syndrome have in common? They can all be managed with therapeutic exercise. By learning the type, duration, frequency and intensity of these exercises, you and you're clients will not only learn how to prevent these physical maladies but also learn how to intervene and rehabilitate existing illnesses.

 

Critical Thinking and Utilizing Creative Concepts for Problem Solving and Planning for the Future

Wicked Problems and How to Use Critical Thinking to Collaborate and Develop Solutions to These Complex Problems 

Did you notice that making decisions is is not as easy as it once was? In the past you would whip up a few solutions to just about any problem and you would be on to your next task. The last few years you may have realized that society is becoming more complex and solutions to problems are not that easy to solve. You also may have realized that solutions to problems also lead to unintended consequences which make your situation worse than it originally was. I have good news for you. You are not alone in this thinking. Just ask a few friends or associates and you will find that they are running into the same realization that simple solutions are not capable of tackling todays complex problems. This program will deliver a clear path to understanding how to confront todays complex and intertwined problems. You will learn how to approach problems that you have to solve on your own or within a group setting.